Privacy Policy

Privacy Policy

1. Introduction

Welcome to Seasalt, Stone, and Snow! Your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. We are committed to safeguarding your data and being transparent about our practices.

By using our website, you agree to the practices described in this policy. If you have any questions about how we handle your information, please refer to our FAQ page for more details.

2. Information We Collect

We collect different types of information to provide you with a better shopping experience and to improve our services. Here’s a breakdown of the information we gather:

  • Personal Information: This includes details you provide directly, such as:
  • Contact Information: Your name, email address, and phone number.
  • Order Information: Billing and shipping addresses, payment details, and purchase history.
  • Account Information: If you create an account, your username and password.
  • Browsing Data: We also collect information about how you interact with our website, including:
  • IP Address: Your device’s IP address, which helps us understand your location and enhance security.
  • Browser Type: Information about the browser you’re using.
  • Usage Data: Details of your visits to our website, such as pages viewed and links clicked.
  • How Information Is Collected:
  • Direct Collection: When you make a purchase, create an account, or contact us, we collect the information you provide.
  • Automated Collection: We use cookies and other tracking technologies to gather information about your interactions with our site. This helps us remember your preferences and improve your experience.

3. How We Use Your Information

We use the information we collect to enhance your shopping experience and improve our services. Here’s how we utilize your data:

  • Order Processing: To process your orders, manage payments, and handle deliveries. This ensures that your purchases are fulfilled accurately and promptly.
  • Customer Service: To respond to your inquiries, provide support, and manage returns or warranty claims. This helps us address your needs effectively and resolve any issues.
  • Marketing: With your consent, we may use your information to send you promotional offers, newsletters, and updates about new products or sales. You can opt out of these communications at any time.
  • Website Improvement: To analyze how you use our website, track trends, and personalize your experience. This helps us enhance our website’s functionality and tailor our offerings to better meet your needs.

4. Sharing Your Information

We are committed to protecting your privacy, but there are certain circumstances where we may share your information. Here’s how and why we might share your data:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and managing deliveries. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes complying with legal obligations, protecting our rights, and ensuring safety.
  • Third-Party Links: Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

5. Data Security

We are dedicated to protecting your personal information and employ a range of measures to ensure its security:

  • Security Measures: We use industry-standard encryption and secure servers to protect your data during transmission and storage. These practices help safeguard your information from unauthorized access and breaches.
  • Inherent Risks: It’s important to understand that no online system can be completely secure. The risks associated with data security are inherent to the internet as a whole and are not unique to our website. While we work diligently to protect your information and continually improve our security measures, no system can guarantee absolute protection. Our commitment is to handle your data responsibly and securely within the standards of current technology.

6. User Rights

We believe in giving you control over your personal information. Here’s a summary of your rights regarding your data:

  • Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it’s inaccurate or incomplete. You can review and update your account information directly through your account settings or by visiting our FAQ page for more guidance.
  • Deletion: If you wish to delete your personal data, you can request this by visiting our FAQ page for instructions. We will process your request in accordance with applicable laws, though certain information may be retained for legal or administrative purposes.
  • Opt-Out: If you no longer wish to receive marketing communications from us, you can opt out at any time. Look for the “unsubscribe” link in our emails or adjust your preferences in your account settings.

7. Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies and other tracking technologies. Here’s how these tools work and how you can manage them:

  • What Are Cookies? Cookies are small data files that are placed on your device when you visit our website. They help us remember your preferences, understand how you interact with our site, and provide a more personalized experience.
  • Types of Cookies We Use:
  • Essential Cookies: These are necessary for the website to function properly and to allow you to navigate and use the site’s features.
  • Performance Cookies: These help us analyze how visitors use our website, allowing us to improve its performance.
  • Functionality Cookies: These enable us to remember your preferences and settings, improving your overall experience.
  • Advertising Cookies: These are used to deliver targeted advertising and to track the effectiveness of our marketing campaigns.
  • Managing Cookies: Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.
  • Other Tracking Technologies: In addition to cookies, we may use other tracking technologies, such as web beacons and pixels, to collect information about your interactions with our site. These technologies work similarly to cookies and help us gather data to improve our services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website with a revised effective date.

  • Notification of Changes: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website following the posting of changes constitutes your acceptance of the updated policy.
  • Effective Date: The effective date of this Privacy Policy is September 5, 2024.

Privacy Policy FAQs

1. What personal information do you collect? We collect personal information such as your name, email address, phone number, billing and shipping addresses, payment details, and purchase history. We also collect browsing data, including your IP address, browser type, and usage data.

2. How do you use my personal information? We use your information to process orders, manage customer service, send marketing communications (with your consent), and improve our website based on your interactions.

3. Do you share my information with third parties? Yes, we may share your information with third-party service providers who help us with website operations, payment processing, and deliveries. We may also disclose your information if required by law or to protect our rights. We are not responsible for the privacy practices of external websites linked from our site.

4. How do you protect my information? We use encryption and secure servers to protect your data during transmission and storage. While we strive to safeguard your information, please be aware that no online system can guarantee complete security.

5. What are my rights regarding my personal information? You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications. For detailed instructions, visit our FAQ page.

6. What are cookies and how do you use them? Cookies are small data files placed on your device to remember your preferences and improve your experience. We use essential, performance, functionality, and advertising cookies. You can manage cookies through your browser settings, but disabling them may affect website functionality.

7. How can I manage cookies and tracking technologies? You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. We also use other tracking technologies like web beacons and pixels to improve our services.

8. What happens if you update your Privacy Policy? We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date. We encourage you to review the policy regularly.

9. How can I contact you about privacy concerns? For privacy-related questions, please visit our FAQ page for guidance.

10. What should I know about website security risks? While we implement strong security measures, no online system is completely secure. The risks associated with data security are inherent to the internet, and we work to protect your information as effectively as possible.

11. How can I access or correct my personal information? To access or correct your personal information, visit your account settings or check our FAQ page for more details.

12. How can I request the deletion of my personal data? For instructions on how to request the deletion of your data, visit our FAQ page. Certain information may be retained for legal or administrative purposes.

13. How can I opt out of marketing communications? You can opt out of marketing communications at any time by following the “unsubscribe” link in our emails or adjusting your preferences in your account settings.

14. How often do you review and update your privacy practices? We review and update our privacy practices periodically to ensure they align with current regulations and operational needs.