General FAQs
What is Seasalt, Stone, & Snow?
Seasalt, Stone, & Snow is a small, carefully curated online shop bringing together thoughtful finds from independent makers and small high-quality brands. Every piece is chosen with care and a love for timeless design, quality, and story.
Who runs this shop?
Hi I’m Maria, the founder 🙂 I’m based in California and started Seasalt, Stone, & Snow to create a space where small, high-quality brands can come together and be easily found. I hope this shop helps shine a light on independent makers and gives their beautiful work more visibility — so you can discover pieces that feel special yet everyday, made to be lived with and loved for years.
How do you choose what to carry?
I look for brands and artisans who care deeply about their craft — quality, artistry, and small-batch or sustainable practices matter to me. I bring these makers together here so you can find them all in one place.
Are you a big company?
Nope — it’s just me (for now)! I’m just getting started and everything is still growing slowly, intentionally, and with a lot of heart. Your support means the world.
Can I suggest a brand or maker?
Absolutely! I love hearing about small brands, local makers, or special pieces you think belong here. Please reach out — your ideas help shape what Seasalt, Stone, & Snow can become.
If you think you’d be a good fit for Seasalt, Stone, & Snow, or would like to recommend someone/something, please fill out the form below to get in contact with me, or shoot me an email:
hello@seasaltstonesnow.com
Returns and Warranty FAQs
1. What qualifies as a manufacturing defect?
Manufacturing defects include issues like:
- Loose or faulty stitching.
- Fabric tears or flaws that were present when the item arrived.
- Misaligned seams or other production-related issues. Wear and tear from normal use, or damage caused by improper care, are not considered manufacturing defects.
2. How long do I have to report an issue?
You must contact us within 14 days of delivery if you discover a defect. This timeframe ensures that we can assist you promptly and that the item is still in its original condition.
3. Do I have to return the item?
In most cases, we will not require you to return the item if you provide clear photo evidence of the defect. This allows us to assess the issue without the need for you to incur return shipping costs or delays.
4. What happens if the item I want as a replacement is out of stock?
If the defective item is out of stock, we will offer you store credit in the form of a gift card, which you can use toward any future purchase.
5. Can I exchange my item for a different size or color?
Exchanges are only available in cases where the item is in new condition and unworn. If you wish to exchange an item for a different size or color, we recommend placing a new order and getting in touch with us (to make sure what you want doesn’t sell out).
6. What if my claim is not accepted?
If we find that the issue does not meet the criteria for a manufacturing defect, we will notify you and explain why the claim was not approved. We encourage customers to carefully review the care instructions to ensure proper maintenance of their swimwear.
7. How long does it take to process a claim?
We aim to process warranty claims within 5-7 business days of receiving your email and supporting documentation. If additional information is needed, we’ll reach out to you promptly.
8. Are sale items eligible for a refund or return?
No, all sale items are final sale and are not eligible for refunds or returns. However, if a sale item has a manufacturer’s defect, we will issue a gift card for store credit in the amount of the sale price.
9. How do I report a defect in a sale item?
The process is the same as for regular items:
- Contact us within 14 days of delivery by emailing customerservice@seasaltstonesnow.com with the subject line: “Warranty Claim – Sale Item – Order #[Your Order Number].”
- Include photo evidence of the defect, as well as a screenshot of your order number and delivery confirmation. We will review your claim and issue store credit in the form of a gift card for the amount paid.
10. Will the store credit for a defective sale item be for the full price?
No, the store credit will be issued for the amount paid for the item during the sale, not the original price.
11. What happens if I send my claim within the 14-day window but don’t receive a reply in that time?
As long as you send your warranty claim within the 14-day window, you will not be penalized for any delay in our response. We check our email every 3-5 days and will address your issue as quickly as possible.
12. If I have special circumstances and couldn’t convey my claim within the window, will you still help me?
We understand that unexpected things can happen, so if you’re unable to communicate your warranty claim fully within the 14-day window, we’d still like to hear from you. If your situation aligns with our guidelines and seems reasonable, we’ll do our best to offer a resolution, like replacing the defective item or issuing store credit.
13. Can I contact you outside the 14-day window?
If a warranty claim is made beyond the 14-day window, we encourage you to reach out to us, especially in the case of a defect. While we cannot guarantee a resolution beyond that time frame, we are always willing to review special cases.
14. Why does it take 3-5 days to hear back from customer service?
We check our customer service email every 3-5 days to ensure that we thoroughly review and respond to each inquiry. This allows us to provide detailed responses and personalized service. Your patience is appreciated!
15. What if I haven’t received a reply to my email after 5 days?
I totally understand the frustration of waiting for a response, and I appreciate your patience more than you know! Seasalt, Stone, and Snow is run by just me—one girly doing it all, from designing and fulfilling orders to marketing and answering emails. I promise that every inquiry is important to me, but sometimes I might need a little extra time to get back to you, especially when balancing all aspects of the business. If you haven’t heard from me after 5 business days, please feel free to send a follow-up. I’m here for you and truly grateful for your understanding and support! 💛
If you have further questions, reach out to our customer service email.
customerservice@seasaltstonesnow.com